Question 1

How can you pay for your cleaning service?

Accepted Answer

You can pay by credit card or offline payment, unless we’ve agreed on something different in advance. If you have any questions about payment, just let us know!

Question 2

What cleaning services do we provide?

Accepted Answer

We offer a variety of cleaning services for homes and businesses! From regular house cleaning and deep cleans to move-in/move-out and post-construction cleaning, we've got you covered. For businesses, we provide office cleaning, janitorial services, and specialized cleaning for healthcare and educational facilities. Our eco-friendly products and skilled team ensure every space is spotless and healthy. Let’s create a cleaning plan just for you!

Question 3

Where do you provide cleaning services in Waikato?

Accepted Answer

We service Hamilton and the wider Waikato region. If you’re not sure whether your location is covered, send us a message and we’ll confirm availability!

Question 4

Which cleaning services can you help with?

Accepted Answer

You can book us for regular house cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, carpet cleaning, oven cleaning, and interior window cleaning. If you need a custom clean, just ask!

Question 5

Do I need to be home during the cleaning service?

Accepted Answer

No. Many clients provide access instructions before the appointment. However, you are welcome to be present if preferred.

Question 6

Do you provide your own equipment and cleaning products?

Accepted Answer

Yes! We bring our own professional equipment and cleaning products. If you prefer eco-friendly or specific products, let us know before your booking!

Question 7

How much do your cleaning services cost?

Accepted Answer

Pricing depends on the size of the property, condition, and type of service required. We provide quotes based on the information supplied before booking.

Question 8

Are you insured?

Accepted Answer

Yes. Jenis Cleaning Services holds public liability insurance, including cover for property being worked on, giving our clients confidence and protection during service delivery.

Question 9

What should you do if your clean doesn’t meet your expectations?

Accepted Answer

Let us know within 24 hours if something isn’t right. We’ll arrange a return visit to fix any missed areas where appropriate. Your satisfaction matters to us!

Question 10

Do you offer one-off cleans or regular cleaning services?

Accepted Answer

We offer both one-off cleaning services and regular weekly, fortnightly, or customised cleaning schedules.

Question 11

What is your cancellation policy?

Accepted Answer

We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee.

Question 12

Do you provide move-out or end-of-tenancy cleaning?

Accepted Answer

Yes. We provide move-out cleaning services designed to meet property manager and landlord expectations. While we cannot guarantee bond return decisions, we address any reasonable cleaning-related concerns reported promptly.

Frequently asked questions