Jenis Cleaning Services
Terms and Conditions of Service
Effective Date: April 2026
These Terms and Conditions apply to all residential and commercial cleaning services provided by Jenis Cleaning Services within the Waikato region, New Zealand. By booking a service with us, you agree to the following terms.
1. Services Provided
Jenis Cleaning Services offers professional residential and commercial cleaning services including (but not limited to):

• General house cleaning

• Deep cleaning

• Move-in / move-out cleaning

• Office cleaning

• Carpet cleaning

• Oven cleaning

• Window cleaning (interior where accessible)

Specific service inclusions will be confirmed at the time of booking.
2. Quotes and Pricing

• All quotes are based on the information provided by the client.

• Quotes may be adjusted if actual conditions differ from those described.

• Additional charges may apply for heavily soiled areas, excessive clutter, or extra time required.

• Prices are provided in NZD and may include GST where applicable.

3. Bookings and Confirmation

• Bookings must be confirmed by Jenis Cleaning Services.

• We reserve the right to decline or reschedule bookings where necessary.

• Clients must provide accurate access instructions before the scheduled service.

4. Access to Property
Clients must ensure:

• Safe and legal access to the property

• Utilities (water and electricity) are available

• Pets are secured where necessary

If access is not available at the scheduled time, a cancellation fee may apply.
5. Payment Terms

• Payment is due on the day of service unless otherwise agreed in writing.

• We accept bank transfer and other approved payment methods.

• Late payments may incur additional charges.

• Commercial clients may be approved for invoice terms by agreement.

6. Cancellations and Rescheduling
We require at least 24 hours’ notice for cancellations or rescheduling.
Late cancellations may result in a cancellation fee of up to 50% of the booking value.
Same-day cancellations or missed appointments may be charged at 100% of the booking value.
7. Satisfaction Guarantee
If you are not satisfied with the service:

• You must notify us within 24 hours of service completion

• We will return to rectify the issue where reasonable

Refunds are not provided unless a re-clean has been attempted.
8. Health and Safety
Jenis Cleaning Services follows New Zealand workplace health and safety standards.
We reserve the right to refuse or stop work if:

• The environment is unsafe

• Hazardous materials are present

• There is aggressive behaviour from occupants

Full charges may still apply if work cannot continue due to unsafe conditions.
9. Client Responsibilities
Clients agree to:

• Provide accurate service details

• Remove fragile or valuable items where possible

• Secure pets

• Provide safe working conditions

Jenis Cleaning Services is not responsible for pre-existing damage.
10. Damage and Liability
Jenis Cleaning Services holds appropriate public liability insurance, including cover for property being worked on. While all reasonable care is taken during service delivery, cleaning involves contact with surfaces and fixtures and carries inherent risk. Any accidental damage must be reported within 24 hours of service completion so it can be assessed and addressed promptly in accordance with our insurance provisions.
11. Property Being Worked On
While we take care during cleaning services, clients acknowledge that cleaning involves contact with surfaces and fixtures. Reasonable care is taken at all times.
12. Equipment and Products
Jenis Cleaning Services provides professional cleaning equipment and products unless otherwise agreed.
Clients must notify us in advance of:

• Allergies

• Sensitivities

• Requests for eco-friendly products

13. Time-Based Services
Where services are charged hourly:

• Completion depends on the time booked

• Priority areas should be identified before service begins

14. Commercial Services
Commercial clients may receive customised service agreements including:

• Service schedules

• Scope of work

• Payment terms

• Site requirements

These agreements override standard terms where applicable.
15. Privacy
Client information is kept confidential and used only for:

• Service delivery

• Communication

• Invoicing

We do not share personal information with third parties unless required by law.
16. Right to Refuse Service
Jenis Cleaning Services reserves the right to refuse service where:

• Conditions are unsafe

• Access is restricted

• Requests fall outside agreed scope

17. Changes to Terms
Jenis Cleaning Services reserves the right to update these Terms and Conditions at any time.
Updated versions will be available upon request.
18. Contact Information
Jenis Cleaning Services
Hamilton, Waikato, New Zealand
Phone: 021 0295 2764
For questions regarding these Terms and Conditions, please contact us directly.