Privacy Policy

Jenis Cleaning Services (“we”, “us”, “our”) is committed to protecting the privacy of individuals in accordance with the Privacy Act 2020 (New Zealand).
This Privacy Statement outlines how we collect, use, disclose, store, and protect your personal information when you interact with us through our website or other means.

1. Collection of Personal Information

We may collect personal information from you when you:

• Submit an enquiry or request a quotation through our website or email

• Engage our cleaning services

• Communicate with us by phone or in writing

• Subscribe to receive marketing or service updates

The types of personal information we may collect include:

• Your name, address, telephone number, and email address

• Details relevant to the cleaning services you request

• Any additional information you choose to provide to us

We may also collect non-identifiable information (such as IP addresses, browser type, and browsing behaviour) to improve our website and user experience.

2. Purpose of Collection

We collect personal information for the following purposes:

• To respond to your enquiries and provide quotations

• To deliver cleaning services and manage client relationships

• To communicate with you regarding our services or promotions (where you have consented)

• To improve our business operations and website functionality

• To comply with our legal and regulatory obligations

3. Disclosure of Personal Information

We will not sell, rent, or otherwise make your personal information available to third parties for marketing purposes.

Your information may be disclosed only:

• To employees, contractors, or service providers who assist in delivering our services and are bound by confidentiality obligations

• When disclosure is required or authorised by law

• When you have given your express consent for disclosure

Any third parties engaged by Jenis Cleaning Services are required to handle personal information in accordance with the Privacy Act 2020 and this Privacy Statement.

4. Storage and Security of Information

We take all reasonable steps to ensure that personal information is stored securely and protected from loss, unauthorised access, use, modification, or disclosure.
Information may be held electronically on secure servers located in New Zealand or by reputable cloud-based service providers.

5. Access and Correction Rights

You have the right under the Privacy Act 2020 to:

• Request access to the personal information we hold about you

• Request correction of any information that is inaccurate, incomplete, or outdated

Requests should be directed to our Privacy Officer using the contact details below. We will respond to your request within a reasonable timeframe.

6. Website Analytics and Cookies

Our website may use cookies and analytical tools to collect information about how visitors use our site. This helps us improve our content and user experience.
You may choose to disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

7. Retention of Personal Information

Personal information will be retained only for as long as it is required for the purposes for which it was collected or as otherwise required by law.
When no longer needed, information will be securely deleted or anonymised.

8. Updates to This Privacy Statement

Jenis Cleaning Services reserves the right to amend this Privacy Statement at any time. Any changes will be effective upon posting the updated version on our website, with the revised effective date displayed.

9. Contact Information

If you have any questions about this Privacy Statement or wish to exercise your rights under the Privacy Act 2020, please contact:

Privacy Officer
Jenis Cleaning Services
📧 booknow@jeniscleaning.com
📞 +642102952764